Return Policy
We offer a 7-day return window, which means you can request a return within 7 days of receiving your item.
To be eligible for a return:
The item must be unused and in its original packaging.
You must provide the receipt or proof of purchase.
To be eligible for a return, customers must record a clear unboxing video from start to finish after receiving the courier. Claims without an unboxing video will not be accepted.
To initiate a return, send us an email. Once your return request is approved, we will provide you with instructions on how and where to send the item.
Please note:
Items returned without prior authorization will not be accepted.
Replacement Policy
If you receive a damaged or defective item, please report it to us within 48 hours of delivery along with videos as proof.
Once we receive and inspect the returned item:
We will confirm the eligibility for a replacement.
If approved, a replacement will be delivered within 7-10 business days.
Replacements are subject to stock availability. If a replacement is not available, we may offer a refund or an alternative item.
Refund Policy
After we receive and inspect your return, we’ll notify you via email or message regarding the status of your refund.
If approved:
Your refund will be credited automatically to your original method of payment within 10 business days.
You will receive a confirmation once the refund is issued.
Please note:
Your bank or credit card provider may take additional time to reflect the refund in your account.
Shipping charges (if any) are non-refundable unless the return is due to our error (e.g., defective or wrong item).
Return Eligibility
- Returns must be requested within 7 days of delivery.
- The product must be unused, undamaged, and returned with its original packaging, tags, manuals, and accessories.
- A valid Order ID or proof of purchase is required.
Unboxing Video
Customers must record a clear, continuous unboxing video from the moment the sealed package is opened until the product is fully inspected. This helps us verify claims for damaged, missing, incorrect, or defective items. Failure to provide an unboxing video may delay or limit our ability to verify such claims, and we may rely on other available evidence where applicable.
Damaged / Wrong Product
- Report any damaged, defective, or incorrect product within 48 hours of delivery.
- Share clear photos/videos along with your Order ID.
Non-Returnable Items
- Products that have been used, damaged by the customer, or are not in their original condition.
- Products returned without original packaging or accessories.
- Products returned after the return period.
- Personalized or customized products (if applicable).
Return Shipping
- If the return is due to a defective, damaged, or incorrect product sent by us, we will bear the return shipping cost.
- For returns due to other eligible reasons, the customer is responsible for return shipping charges unless otherwise stated.
Refund Timeline
- Approved refunds will be processed within 10 business days after the returned product passes inspection.
- The time taken for the amount to reflect depends on your bank, UPI provider, card issuer, or payment gateway.
COD Orders
- Refunds for Cash on Delivery (COD) orders will be made through UPI or bank transfer after verification. Customers may be asked to provide valid bank account or UPI details.
Order Cancellation
- Orders can be cancelled only before dispatch.
- Once shipped, cancellation is not possible. Customers may request a return after delivery if the product is eligible under this policy.
Refused Deliveries
- If an order is returned because the customer refused delivery, provided an incorrect address, or was unavailable, re-shipping charges may apply.
Fraud Prevention
- We reserve the right to reject fraudulent, abusive, or duplicate claims after investigation.
Contact Information
ADSEN STORE
Email: store@adsen.in
Website: https://adsen.in
Important Legal Note for India
Avoid stating that "claims without an unboxing video will not be accepted under any circumstances." A strict clause like that could be challenged if a customer has other credible evidence of a defective or incorrect product. A better approach is to state that the unboxing video is strongly recommended or required for faster verification, while noting that claims are assessed based on the available evidence and applicable law. This provides protection for your business while remaining more consistent with Indian consumer protection principles.